Terms of Service

Acceptance of These Terms

These Terms of Service form a binding agreement between Green Lit Energies Advisement Corp. and each person who accesses the website or engages the practice for advisory work. A person accepts these terms by using the website, by sending an enquiry, by signing an engagement letter or by permitting an audit to proceed after receiving a quote.

A person who does not accept these terms should not use the website or engage the practice. Where a signed engagement letter contains provisions that differ from these terms, the engagement letter governs the specific engagement to the extent of any inconsistency, because a negotiated document reflects the particular work more precisely than a general set of terms.

These terms are intended to be read alongside the Privacy Policy published on this website. Together they describe the whole of the general relationship between the practice and a client, apart from any engagement letter that applies to a specific project.

Definitions

In these terms, the Corporation means Green Lit Energies Advisement Corp., operating from 248 Selkirk Street, Chatham - N7L 1Z6, Ontario, Canada (CA). The Practice and the Corporation are used interchangeably throughout this document.

Client means a person or business that has engaged the Corporation for advisory services, or that is considering doing so. Website means the pages published under the domain of the Corporation. Services means the audit, planning, feasibility, navigation and benchmarking work described on the services page of the website.

Deliverable means a report, model, plan, list, application set or verification record produced by the Corporation for a Client. Third Party Contractor means a tradesperson, installer, engineer, electrician or other supplier who carries out physical work on a building, whether recommended by the Corporation or chosen independently by the Client.

Scope of Advisory Services

The Corporation provides energy advisement services for homes and small commercial buildings. The core services are home energy audits, insulation and air sealing upgrade planning, heat pump conversion planning, solar feasibility and siting review, incentive and rebate navigation, and commercial energy benchmarking. Each service is described in more detail on the services page of the website.

The scope of a specific engagement is defined in a written quote or engagement letter. Work outside that scope is not included unless the parties agree in writing to vary it. Where a site visit reveals a condition that requires expertise outside the scope, such as a structural defect or a serious electrical hazard, the Corporation will report the observation and may recommend that a suitably qualified professional be consulted. The Corporation does not undertake structural, electrical or engineering design work unless a separate written agreement says so.

The Corporation performs its work with the care, skill and diligence that a reasonable advisor in the same field would exercise. Advice is based on the information available at the time and on the conditions observed during the site visit. Where information is missing or a condition is concealed, the advice is necessarily limited, and that limitation is stated in the deliverable.

Advice Is Not Installation

The Corporation is an advisement practice. It measures, plans and verifies, but it does not install insulation, air sealing materials, heat pumps, solar arrays or any other physical measure. A recommendation to install a measure is advice about what would serve the building, not an offer to perform the installation.

Because the Corporation does not carry out installation, its recommendations are not influenced by installation revenue. This separation is central to the way the practice works, and it is the reason a Client can expect a recommendation against a measure when the numbers do not support it.

Where the Corporation recommends a Third Party Contractor, the recommendation reflects the practice good faith view of that contractor at the time. It is not a guarantee of the contractor work, and the contract for installation is between the Client and the contractor. The Corporation is not a party to that contract and is not responsible for the performance of the work.

Client Responsibilities

A Client agrees to provide accurate and complete information about the building, its history, its occupancy and its energy use. The quality of the advice depends on the quality of the information provided. Where information supplied later proves to be inaccurate, the Corporation may need to revise its findings, and any revision may change a quote or a plan.

A Client agrees to provide safe and lawful access to the areas required for an audit, including the basement, attic, mechanical room and all habitable rooms. A Client agrees to secure any pets and to disclose any known hazard, such as exposed wiring, unstable flooring or the presence of asbestos or mould. The Corporation may stop work at a site where a genuine safety risk exists, and the engagement will be adjusted accordingly.

Where a Client asks the Corporation to obtain utility data, the Client agrees to sign the authorisation a utility requires. Where a Client supplies information about other people, such as tenants or family members, the Client confirms that any consent needed for that disclosure has been obtained.

A Client agrees to review each deliverable carefully and to raise any question or correction within a reasonable time, so that the matter can be resolved before follow up work begins.

Fees, Quotes and Payment

Fees for advisory services are set out in a written quote or engagement letter before work begins. The quote states what is included, what is excluded and when payment is due. The Corporation does not begin billable work until the Client has accepted the quote.

Unless the quote says otherwise, invoices are payable within thirty days of the invoice date. Where a project involves several stages, the quote may provide for staged invoicing so that the Client pays as each stage is completed. Amounts outstanding beyond the agreed period may attract interest at a rate stated in the quote, to the extent permitted by law.

If the scope of work changes because of a condition discovered on site or a request from the Client, the Corporation will provide a revised estimate before doing the additional work. The Client is not obliged to approve the revision, and work already completed remains payable. Third Party Contractor costs are set and billed by the contractor directly, unless a separate written arrangement provides otherwise.

Appointments and Access

Appointments are confirmed in advance, and a Client agrees to provide access at the agreed time or to nominate an authorised representative who can provide access. Where access is not available at the agreed time, a reasonable charge may apply to cover the wasted visit, and that charge is disclosed in the quote.

A Client may reschedule an appointment with reasonable notice, and the Corporation will make a reasonable effort to offer an alternative time. Where the Corporation must reschedule, it will give as much notice as the circumstances allow and will offer the earliest available replacement slot.

Audits require access to areas that are sometimes difficult to reach. A Client is encouraged to clear stored items away from attic hatches, basement headers and mechanical equipment before the visit so that the auditor can work efficiently and safely. Where access is genuinely impossible, the audit will be adjusted and the limitation recorded in the report.

Reports and Deliverables

Each engagement produces written deliverables described in the quote. A home energy audit typically produces a report containing site observations, test results, an energy model reconciliation, a ranked measure list and a suggested sequence of work. Other services produce the deliverable described on the services page or in the engagement letter.

Deliverables are prepared for the exclusive use of the Client and for the purpose stated in the engagement. They may not be relied upon by a third party without the written consent of the Corporation, because a third party may use a report outside the context in which it was prepared. Where a Client wishes to share a deliverable with a lender, a landlord or a program administrator, the Corporation will normally agree, and it may add a note explaining the assumptions on which the deliverable rests.

Deliverables reflect the conditions observed and the information available at the date of the work. They do not constitute a warranty about the future performance of a building or of any installed measure. The Corporation retains a copy of each deliverable in accordance with its retention practices.

Estimates and Savings Projections

Any saving, payback or production figure in a deliverable is an estimate. Estimates are produced from an energy model, utility history and standard engineering assumptions, and they are presented with the uncertainty that applies to them. Actual results depend on weather, occupancy, behaviour, equipment performance, utility rates and the quality of installation work carried out by others.

The Corporation does not guarantee a specific dollar saving or a specific payback period. A figure in a report is an evidence based projection, not a promise. Where a Client requires a guaranteed outcome, such a guarantee would need to be agreed separately in writing, and the Corporation would only offer one where it could be responsibly supported.

The Corporation verifies actual performance after completed retrofits and reports the difference between the model and the meter. A verification report may show a result better or worse than the original projection. Reporting an underperformance honestly is part of the service, and it does not constitute a breach of these terms.

Incentives and Rebate Applications

The Corporation maintains a register of incentive programs and helps Clients understand which programs may apply to a planned measure. The Corporation prepares documentation and files applications where the Client asks it to do so. Program rules, eligibility criteria, funding levels and deadlines are set by the program administrator and can change without notice.

The Corporation does not decide whether an application is approved, and it cannot guarantee approval, timing or payment. It confirms eligibility as understood at the time, prepares the documentation the program requires, and files on time. Where a program changes its rules mid project, the Corporation informs the Client as soon as the change is known and adjusts the plan where possible.

Where a measure is justified mainly by an incentive rather than by its own saving, the Corporation will say so. A rebate is treated as a reduction in net cost, not as a reason to proceed with a measure that would not otherwise be worthwhile.

Third Party Contractors

Physical work on a building is carried out by Third Party Contractors. The Client contracts directly with the contractor, and the contractor is responsible for its own workmanship, its own safety practices, its own insurance and its own compliance with permits, codes and licensing rules.

Where the Corporation recommends a contractor, it does so in good faith based on past experience, but it does not supervise the contractor and does not warrant the contractor work. Where the Client chooses a different contractor, the Corporation may not be able to verify that the installed measure matches the modelled measure, and it will note that limitation.

The Corporation is willing to coordinate scheduling among contractors and to answer technical questions that arise during installation, provided that such coordination falls within the scope of the engagement. Any dispute between a Client and a contractor is a matter between those parties, though the Corporation will provide factual information about its own specifications on request.

Acceptable Use of the Website

The website is provided for information and enquiry purposes. A visitor agrees to use it lawfully and not to interfere with its operation. In particular, a visitor agrees not to attempt to gain unauthorised access to any part of the site or its supporting systems, not to introduce malicious code, and not to use automated tools to overload the service.

A visitor agrees not to scrape or republish the content of the website for commercial purposes without written permission. Quoting a short passage with a clear attribution and a link to the source is welcomed, because it helps readers find the practice. Reproducing substantial portions of the content, or presenting it as original work, is not permitted.

The contact form is provided so that genuine enquiries can reach the practice. It must not be used to send advertising, chain messages or unlawful material. The Corporation may suspend access to any visitor who abuses the website.

Intellectual Property

The text, layout, illustrations, code and design of the website are owned by the Corporation or used with permission, and they are protected by copyright and related rights. Nothing in these terms transfers ownership of that material to a visitor or a Client.

A Client receives a licence to use the deliverables produced for that Client for the purpose stated in the engagement. The licence is personal to the Client and does not permit resale of the deliverable or its use as a template for another property without the written consent of the Corporation.

The methods, models, checklists and internal know how used by the Corporation remain the property of the Corporation. A deliverable may refer to a method without disclosing the full internal documentation behind it. Where a Client wishes to reproduce a deliverable in a public document, the Corporation will normally agree to a clearly attributed quotation.

Confidentiality

The Corporation treats Client information as confidential. It does not disclose a Client identity, address, consumption data or deliverable to any other Client or to the public without consent, except in an anonymised and aggregated form that identifies no one and except where the law requires disclosure.

A Client agrees to treat the methods and internal materials shared by the Corporation during an engagement as confidential in the same way, and not to disclose them to a competing advisor. This mutual confidentiality supports the trust on which advisory work depends.

Confidentiality obligations continue after an engagement ends. Where a party is legally compelled to disclose confidential information, it will disclose only what is required and will, where permitted, give the other party notice so that a protective order can be sought.

Privacy

The handling of personal information is governed by the Privacy Policy published on this website. That policy describes what is collected, why it is collected, how it is protected and how a person can exercise privacy rights. By engaging the Corporation, a Client confirms that the Client has had the opportunity to read that policy.

Where these terms and the Privacy Policy appear to conflict on a matter concerning personal information, the Privacy Policy governs that matter, because it addresses privacy specifically and in greater detail. A Client who has a privacy concern should raise it with the privacy contact identified in the Privacy Policy.

The Corporation does not sell personal information and does not use it for advertising networks. Any use of a Client name in a public case reference requires written permission that may be withdrawn at any time.

Disclaimer of Warranties

The website and its content are provided on an as available basis. The Corporation makes no warranty that the website will be uninterrupted, error free or free of harmful components, and it makes no warranty as to the completeness or accuracy of general information published on the site for readers who are not Clients.

Advisory services are provided with professional care, but the Corporation does not warrant a particular outcome, a particular saving or a particular program approval. To the fullest extent permitted by law, all other warranties, whether express or implied, including implied warranties of merchantability and fitness for a particular purpose, are excluded.

Nothing in these terms limits any warranty or condition that cannot be limited by law, including any right that a consumer has under applicable consumer protection legislation. Where such legislation applies, its provisions prevail over any inconsistent statement in these terms.

Limitation of Liability

To the fullest extent permitted by law, the Corporation is not liable for indirect, incidental, special, consequential or punitive damages, including lost savings, lost profit, loss of use or loss of data, arising out of or relating to the website or the services, even if the Corporation has been advised of the possibility of such damages.

The total aggregate liability of the Corporation for any claim arising out of or relating to an engagement is limited to the amount of fees paid by the Client to the Corporation for the specific engagement giving rise to the claim. This limit does not apply to a claim that cannot be limited by law, such as a claim arising from fraud or wilful misconduct.

The Corporation is not liable for the acts or omissions of Third Party Contractors, for the failure of a program administrator to approve an application, or for changes in utility rates, weather or government policy that affect the performance of a recommended measure. These matters are outside the control of the Corporation and are identified as such in its deliverables.

Indemnity

A Client agrees to indemnify and hold harmless the Corporation, its directors, officers and team members against any claim, loss, cost or expense arising from the Client breach of these terms, from inaccurate information supplied by the Client, or from the Client failure to obtain a consent required for information about another person.

A Client also agrees to indemnify the Corporation against any claim arising from physical work carried out by a Third Party Contractor chosen by the Client or recommended in good faith by the Corporation, except to the extent that the claim results from the Corporation own negligence.

This indemnity does not apply to the extent that a claim results from the negligence, wilful misconduct or breach of these terms by the Corporation. It is intended to allocate responsibility for matters that are within the Client control or within the control of a contractor the Client has engaged.

Suspension and Termination

Either party may end an engagement by giving written notice to the other. Where a Client ends an engagement, the Client remains responsible for fees for work completed up to the date of termination and for any non recoverable costs already committed on the Client behalf, such as a program fee paid on the Client instruction.

The Corporation may suspend or end an engagement where a Client fails to pay an undisputed invoice, where a safety risk at a site cannot be resolved, where a Client asks the Corporation to act unlawfully, or where the mutual trust needed for advisory work has broken down. In such a case the Corporation will explain the reason in writing and will account for work completed.

On termination, the Corporation will deliver any completed deliverables for which fees have been paid and will return or securely destroy Client information in accordance with its retention practices and any legal obligation to keep records.

Events Beyond Control

Neither party is liable for a failure or delay in performance caused by an event beyond its reasonable control. Such events may include severe weather, natural disaster, fire, flood, war, civil unrest, epidemic, labour disruption, failure of a utility or telecommunications network, or an act of government.

Where such an event prevents an appointment or delays a deliverable, the affected party will give notice as soon as practicable and the parties will agree on a reasonable adjustment to the schedule. Fees already payable for work completed are not affected by an event beyond control.

Where an event beyond control continues for an extended period, either party may end the engagement on written notice, and the Corporation will account for work completed and any costs reasonably incurred before the event began.

Governing Law and Disputes

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply in Ontario, without regard to conflict of law principles. The courts of Ontario have jurisdiction over any dispute arising out of or relating to these terms or the services.

Before commencing a proceeding, the parties agree to attempt to resolve a dispute through good faith discussion. A party raising a concern should write to the other with a clear description of the issue and the outcome sought. The parties will meet, in person or by telephone, within a reasonable time to seek a resolution.

Where discussion does not resolve the matter, the parties may agree to mediation before a neutral mediator. Nothing in this section prevents a party from seeking urgent relief from a court where a delay would cause harm, or from pursuing a claim that cannot lawfully be made subject to a mandatory pre action process.

Changes to These Terms

The Corporation may update these terms from time to time to reflect changes in the services, in the systems used by the practice, or in the law. When a change is made, the revised terms are published on this page and the effective date at the foot of the page is updated.

Where a change is material, the Corporation will take reasonable steps to bring it to the attention of active Clients. A change does not apply retroactively to an engagement that was already under way unless the Client agrees, or unless the change is required by law.

Continued use of the website after a revision takes effect is treated as acceptance of the revision for that use. A Client who does not accept a revision may contact the practice to discuss the options before any further work is commissioned.

How to Contact Us

Questions about these Terms of Service may be directed to Green Lit Energies Advisement Corp. by email at hello@greenlitenergy.buzz, by telephone on +14067974034, or by post at 248 Selkirk Street, Chatham - N7L 1Z6, Ontario, Canada (CA).

A member of the team reviews correspondence and responds within a reasonable time. Where a question concerns a specific engagement, the response is provided by the person who carried out the work, so that the answer is grounded in the actual record rather than a general description.

These terms are maintained by the developer known as GreenLit Energy on behalf of Green Lit Energies Advisement Corp. The practice thanks every Client who reads them, because a clear understanding of the terms is part of an honest advisory relationship.